Contact us

Email info@taplivestats.com

We aim to reply within two business days.

What to include

• Your device and app version (from the About page, or Settings > General > About on iPhone).
• The email address you sign in with, if the problem is with your account or subscription.
• What you were doing when the problem happened, and what you expected to happen instead.
• A screenshot, if you have one.

Subscriptions and billing

If you subscribed on iPhone or iPad, your subscription is managed by Apple. To change or cancel it, open Settings > [your name] > Subscriptions. Refunds for App Store purchases are requested from Apple at reportaproblem.apple.com.

If you subscribed on the website, use Manage Subscription on your Profile page to update payment details or cancel, or email us and we will take care of it.

Deleting your account

You can delete your account and all of its data at any time from the Profile page in the app. If you would rather we do it, email us from the address you sign in with.